Due to the custom nature of the products, refunds are not available. During our design process, we send pictures of the order while it’s in process – this allows for you, the customer, to provide any changes or adjustments that are needed before your order is completed.
In the event that your wedding date is postponed, your deposit and any money paid will be held for up to 120 days from your original date. If your event is cancelled or rescheduled beyond the 120 days, all payments made will be forfeited.
If your package arrives damaged, please notify us immediately in order to remedy the situation. Photo proof will be required.
DELIVERIES
All deliveries are made via FedEX. Your tracking number will be sent you the day the item has been shipped. Most package arrive within 3 days and requires a signature.
Please note, the shipping address must match the address in which your credit is billed – no exceptions.
An Important Note:
Because many of our products are made with a variety of processes, colors can vary slightly from what you see a at the online shop. While we try our best, some minor variations can occur. This is especially the case when looking at the online shop – many computer monitors and cell phones have various color and saturation settings which can alter the hue of the photos and is unfortunately outside of our control. Rest assured that we strive to bring you products as exact to the shown hues as possible and that variations add depth and dimension to your wedding color scheme, should they occur.